Managing Sezzle Orders (Returns and Refunds)

My shopper wants to change or return their order.
Whether a shopper wants to return, cancel, exchange, or modify their order, we ask that they reach out to that merchant (you) directly. Since we don't ...
Tue, 8 Mar, 2022 at 7:12 PM
How are refunds handled in Sezzle?
For many platforms, like Shopify and WooCommerce, issuing a refund in the platform will also cause a refund to be issued within Sezzle. You can also always ...
Thu, 20 May, 2021 at 5:13 PM
My shopper was charged, but I didn't see an order.
If your shopper is saying that they were charged, but you don't see any record of their order in your e-commerce platform or within your Sezzle account...
Tue, 8 Mar, 2022 at 7:12 PM
My shopper is having an issue related to Sezzle. How do I help them?
While we understand wanting to help your shoppers get their questions answered, due to privacy concerns, we are unable to provide specific information to an...
Thu, 10 Sep, 2020 at 5:09 PM
I am unable to initiate a refund through my Sezzle wallet
If you are unable to initiate a refund through your wallet then worry not! We are here to rescue. You have to reach out to our support team and transfer the...
Tue, 8 Mar, 2022 at 7:13 PM