Returns and Refunds

How do refunds work?
When a merchant issues a refund, we process the appropriate changes to your Sezzle account. You'll receive an email from us once the refund has been is...
Mon, 24 Aug, 2020 at 11:00 PM
The refund went to a closed account/card
Due to industry regulations, we can only issue refunds back to the payment method that was used to make the payment.  In some cases, like a closed or ex...
Mon, 24 Aug, 2020 at 11:01 PM
I need to make a return or an exchange.
If you need to return or exchange your order, the first step is to contact the merchant. Please follow their exact return policies, which are often listed o...
Wed, 12 Aug, 2020 at 1:04 PM
I didn't get my full refund
We always recommend checking your Sezzle dashboard to verify the refund amount. If you feel like the overall amount refunded wasn't correct, please...
Mon, 24 Aug, 2020 at 11:01 PM
It's been 10 business days and I haven't gotten my refund
If 10 business days have passed, and you still haven't received the funds back to your original payment method, we recommend first reviewing the order ...
Mon, 24 Aug, 2020 at 11:02 PM
The Merchant has confirmed that refund has been initiated, but I do not see refund status on Sezzle Dashboard.
Sometimes, the merchants do not update the refund status on Sezzle, after initiating a refund from their end, due to this reason, we do not come to know abo...
Tue, 8 Sep, 2020 at 4:00 PM