Returns and Refunds

How do refunds work?
When a merchant issues a refund, we process the appropriate changes to your Sezzle account. You'll receive an email from us once the refund has been is...
Mon, 24 Aug, 2020 at 11:00 PM
The refund went to a closed account/card
Due to industry regulations, we can only issue refunds back to the same payment method that was used to make the payment for the order.    In some cases, ...
Tue, 8 Mar, 2022 at 6:58 PM
I need to make a return or an exchange.
If you need to return or exchange your order, the first step is to contact the merchant directly. Each merchant has its own specific return & refund pol...
Tue, 8 Mar, 2022 at 6:57 PM
I didn't get my full refund
We always recommend checking your Sezzle dashboard to verify the refund amount. Please note that the payment for your order was split into 4 instalments. Th...
Tue, 8 Mar, 2022 at 6:58 PM
It's been 10 business days and I haven't gotten my refund
If 10 business days have passed, and you still haven't received the funds back to your original payment method, we recommend first reviewing the order ...
Tue, 8 Mar, 2022 at 6:59 PM
The Merchant has confirmed that refund has been initiated, but I do not see refund status on Sezzle Dashboard.
Sometimes, the merchants do not update the refund status on Sezzle, after initiating a refund from their end, due to this reason, we do not come to know abo...
Tue, 8 Mar, 2022 at 7:00 PM
I have returned my order, why am I still being charged?
Returns and exchanges are all subject to the merchant’s policies and must be initiated by the merchant. It suggested visiting the merchant’s website to see ...
Tue, 8 Mar, 2022 at 6:48 PM
Received the confirmation refund message from the merchant
When you receive a confirmation from the merchant, We would like to inform you that it usually takes 7-10 business days for the amount to be credited to you...
Tue, 8 Mar, 2022 at 7:01 PM