When a merchant issues a refund, we process the appropriate changes to your Sezzle account. You'll receive an email from us once the refund has been is...

Due to industry regulations, we can only issue refunds back to the same payment method that was used to make the payment for the order.    In some cases, ...

If you need to return or exchange your order, the first step is to contact the merchant directly. Each merchant has its own specific return & refund pol...

We always recommend checking your Sezzle dashboard to verify the refund amount. Please note that the payment for your order was split into 4 instalments. Th...

If 10 business days have passed, and you still haven't received the funds back to your original payment method, we recommend first reviewing the order ...

Sometimes, the merchants do not update the refund status on Sezzle, after initiating a refund from their end, due to this reason, we do not come to know abo...

Returns and exchanges are all subject to the merchant’s policies and must be initiated by the merchant. It suggested visiting the merchant’s website to see ...

When you receive a confirmation from the merchant, We would like to inform you that it usually takes 7-10 business days for the amount to be credited to you...