When a merchant issues a refund, we process the appropriate changes to your Sezzle account. You'll receive an email from us once the refund has been is...

Due to industry regulations, we can only issue refunds back to the payment method that was used to make the payment.  In some cases, like a closed or ex...

If you need to return or exchange your order, the first step is to contact the merchant. Please follow their exact return policies, which are often listed o...

We always recommend checking your Sezzle dashboard to verify the refund amount. If you feel like the overall amount refunded wasn't correct, please...

If 10 business days have passed, and you still haven't received the funds back to your original payment method, we recommend first reviewing the order ...

Sometimes, the merchants do not update the refund status on Sezzle, after initiating a refund from their end, due to this reason, we do not come to know abo...