Managing Your Orders

When will I receive my order?
As soon as your order is placed, we notify the merchant - they will then ship your order per their shipping policies. All questions regarding when your orde...
Mon, 24 Aug, 2020 at 10:37 PM
There is a problem with my order
While we take pride in the merchants that we work with, we understand that sometimes mistakes do happen. See the topics below for more information on how to...
Mon, 24 Aug, 2020 at 10:40 PM
Why was my order declined?
While we strive to offer all applications a payment plan through Sezzle, we aren’t able to approve every order. If you aren’t approved, we notify you instan...
Mon, 24 Aug, 2020 at 10:42 PM
How much can I spend with Sezzle?
Unlike traditional credit cards or lines of credit, our holistic approach to reviewing orders accounts for the amount of time you’ve been a Sezzle shopper, ...
Mon, 24 Aug, 2020 at 10:42 PM
What happens if my items were out of stock?
Occasionally, a merchant will be unable to fulfill your order, especially when their merchandise runs out of stock. When this happens, the merchant will typ...
Mon, 24 Aug, 2020 at 10:43 PM
Why am I still being charged even though I sent back the items?
Returns, refunds, and exchanges are all subject to the merchant’s policies and must be initiated by the merchant. We can’t provide information regarding how...
Mon, 24 Aug, 2020 at 10:43 PM