Returns and exchanges are all subject to the merchant’s policies and must be initiated by the merchant. It suggested visiting the merchant’s website to see their refund or return policies. Sezzle is only a payment solution & platform. In event of a return, the merchant needs to confirm to Sezzle and update the next course of action (refund or replacement). Depending on the action taken we will proceed further. In case your payment due date approaches during this process, we suggest you make the payment on your due date to avoid late fees.