For many platforms, like Shopify and WooCommerce, issuing a refund in the platform will also cause a refund to be issued within Sezzle. You can also always issue a refund through Sezzle directly, by searching for it in your “Orders” tab. Select the order to expand the details, and then click “Full Refund” to issue the full amount back to the customer, or “Partial Refund” to specify an amount to refund. Please issue the correct amount of the refund – we’ll handle calculating how much to actually refund to the customer’s payment method. (Do not factor in how much the customer says that they have paid)
Note: Sezzle does not require that you have any specific refund policies - you are free to choose whatever refund policies best fit your business. We only ask that Sezzle shoppers are treated the same as any other shoppers. For example, if credit card orders are eligible for refunds, Sezzle orders would also be eligible for refunds.
When the full amount of the order is refunded, we cancel all unpaid installments on the order and refund any amount that the shopper had paid. We also send the shopper an email letting them know about their refund.
Example: A full refund is issued on a ₹600 order. The shopper has only paid one installment of ₹150. The shopper's other three installments (₹450 total) will be canceled, and ₹150 will be credited to their original payment method.
We consider any amount that isn't the total order amount to be a partial refund. When a partial refund is issued, we first will cancel or reduce any unpaid installments, beginning with the final installment. If the refund amount is greater than all unpaid installments, a refund will be sent to the shopper's original payment method.
Example 1: A ₹300 refund is issued on a ₹600 order. The shopper has only paid one installment of ₹150. The shopper's two installments will be canceled - as two installments equal to ₹300 and ₹150 will be credited to their original payment method. The shopper will be left with one instalment of ₹150.
Example 2: A ₹500 refund is issued on a ₹600 order. The shopper has only paid one installment of ₹150. The shopper's other three installments will be canceled - but as those installments are only equal to ₹450, a ₹50 refunds will be credited to the original payment method.
Refunds are always sent back to whichever payment method was charged - this is an industry-standard. While refunds usually post back to their original payment method within 2-4 business days, it can take up to 7. As long as you see the refund in your "Refunds" tab, you've properly issued a refund and there is nothing further that you need to do.
If store credit is issued, no changes are made to the shopper's payment plan. The shopper will continue to pay off their Sezzle order, as they are now essentially paying off a gift card.