Whether a shopper wants to return, cancel, exchange, or modify their order, we ask that they reach out to that merchant (you) directly. Since we don't have access to your e-commerce platform, we are unable to make any modifications to orders or initiate any refunds.
We do not have any restrictions on what kind of policies you offer at your store - whether you issue full refunds, keep a restocking fee, or just issue store credit is entirely up to you. We just ask all transactions – Sezzle or otherwise – have the same policies applied to them. One more important point, we request all our merchants to strictly use their sezzle account & wallet when issuing refunds to Sezzle customers. Please do not issue refunds directly to the user by any other payment method other than your Sezzle wallet