Sometimes, the merchants do not update the refund status on Sezzle, after initiating a refund from their end, due to this reason, we do not come to know about the refund. In such cases, we go ahead and contact with the specific merchant and derive information on the particular order. This might take a day or two, as it depends on merchants to get back to us with the details. As soon as, we get an update, we go ahead and process the refund from our end.
If the merchant has confirmed that refund has been initiated but you do not see the status on your Sezzle account, we request you to reach out to us at firstname.lastname@example.org.