We would like to request you to please keep an eye on the merchant’s processing and shipping times, you can find this on the merchant’s website itself. For pre-order items, it might take additional time to ship.


If the merchant’s processing time has passed, and you haven’t received any tracking information, we recommend reaching out to them directly first via their support page and details mentioned on their website.


Sezzle is only a payment provider and service, we do not control the product’s shipping, delivery, delays, returns, refunds or warranty claims. For this, we always recommend you contact the merchant directly. 

In case, you do not receive any response from the merchant, please log in to your Sezzle dashboard, select the order, and then select “Get help with this order.” You will then be guided through a series of questions related to your specific issue, this will help our team to evaluate your request and determine the next steps to assist you to the quickest resolution.