If you need to return or exchange your order, the first step is to contact the merchant directly. Each merchant has its own specific return & refund policies which are available on their website. Please note, not all merchants allow refunds for products. We strongly recommend keeping track of the tracking number, should you return anything by mail.

 

Once the merchant receives your return or exchange, they'll then process it exactly as they would for any other shopper & as per their policy.

 

We don't initiate any refunds, therefore merchants need to initiate refunds for your order, after which we will process the refunds at our end. To learn more about the refund process, click here. Please bear in mind that refund processing takes around 7-10 business days excluding weekends and public holidays. Sometimes refunds can take longer, this due to different banks' processing times. 

 

Once the refund is processed from our end, rest assured that it will come to your account. 

 

If you've returned or cancelled an order but still have upcoming payments, you can definitely take advantage of our reschedule option! To learn more about rescheduling your payments, click here or call the customer support team on +91 7277 795 795